Under System/System settings you can find which entity is used for Application Settings. For older applications it can be a custom entity but all new application (Created after 2024-04-26) it will always be ApplicationSettings.
This entity can be used for creating settings for specific app/customer settings.
An example: you have unique contact information such as support addresses that should show up at certain times in your application. Then you can create a string property in your applicationsettings entity and use this property in workflows. You also need to create a view in your application where you can change the application settings entity properties.
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